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Terms & Conditions

Last Updated: October 2025

Welcome to ProSafeHome.com. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please review them carefully before using our site or making a purchase.

1. General Information

ProSafeHome.com (“we,” “us,” or “our”) provides home security products, safety equipment, surveillance systems, and related accessories through our online store. By visiting our website or purchasing from us, you engage in our “Service” and agree to be bound by these Terms & Conditions.

We reserve the right to update, modify, or replace any part of these Terms at any time without prior notice. Continued use of the website following any changes constitutes acceptance of those changes.

2. Eligibility & Use of Website

You must be at least 18 years of age to use this website or have the involvement of a parent or guardian.

You agree not to:

  • Use the site for unlawful purposes

  • Attempt to hack, disrupt, or interfere with the website

  • Submit false, misleading, or fraudulent information

  • Use our products in violation of local, state, or federal laws

We reserve the right to refuse service, terminate accounts, or cancel orders if misuse or fraud is suspected.

3. Products & Orders

All product descriptions, specifications, pricing, and availability are subject to change without notice.

While we strive for accuracy, we do not guarantee that:

  • Product descriptions are error-free

  • Pricing is always accurate

  • Inventory availability is current

We reserve the right to:

  • Limit quantities

  • Refuse or cancel orders

  • Correct pricing errors

If an order is canceled after payment has been processed, a refund will be issued to the original payment method.

4. Payment Terms

By providing payment information, you represent and warrant that you are authorized to use the selected payment method.

We reserve the right to cancel any transaction suspected of fraud or unauthorized use.

5. Shipping & Delivery

Orders are processed promptly; however, shipping times may vary based on product availability and destination.

ProSafeHome.com is not responsible for:

  • Carrier delays

  • Customs delays

  • Weather-related disruptions

  • Lost or stolen packages confirmed as delivered by the carrier

Risk of loss transfers to the customer upon delivery to the shipping carrier.

6. Cancellation & Refund Policy

Order Cancellation

  • Orders may be canceled within 24 hours of purchase, provided the order has not yet been processed or shipped.

  • Once an order has been processed or shipped, it cannot be canceled.

To request cancellation, customers must contact us through our Contact Page on ProSafeHome.com as soon as possible.

Returns

We accept returns under the following conditions:

  • Return requests must be submitted within 30 days of delivery.

  • Items must be unused, in original packaging, and in resalable condition.

  • Certain items (including clearance, final sale, or customized products) may not be eligible for return.

Customers are responsible for return shipping costs unless the item was defective or incorrect.

Refunds

  • Refunds will be issued to the original payment method after the returned item is received and inspected.

  • Processing time for refunds may take 5–10 business days, depending on your financial institution.

  • Original shipping fees are non-refundable unless the return is due to our error.

We reserve the right to deny refunds if returned items do not meet our policy conditions.

Damaged or Defective Items

If you receive a damaged or defective product, you must notify us within 7 days of delivery. Please include photos and order details when contacting us through our Contact Page.

7. Intellectual Property

All content on ProSafeHome.com—including text, graphics, logos, product images, and design elements—is the property of ProSafeHome.com and protected under applicable copyright and trademark laws.

Unauthorized reproduction or use is strictly prohibited.

8. Disclaimer of Warranties

All products and services are provided “as is” and “as available” unless otherwise stated.

We do not guarantee:

  • Continuous, uninterrupted website access

  • That the website will be free of errors or viruses

9. Limitation of Liability

To the fullest extent permitted by law, ProSafeHome.com and its affiliates shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website or products.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of those sites.

11. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the United States. Any disputes shall be resolved in the appropriate federal or state courts within the United States.

12. Contact Information

If you have any questions regarding these Terms & Conditions or our Cancellation & Refund Policy, please contact us through our Contact Page.